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STP Creator and Single Touch Pty Ltd

Background
Payment Summaries and EMPDUPE files are an example most will be familiar with:

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Your Payroll Data must be converted to a specified format (using our EMPDUPE Maker for example) and then you upload to the ATO.

Single Touch Payroll is similar yet different.

The major difference with Single Touch Payroll (STP) is that unlike for things like EMPDUPE files and Taxable Payment Reports, the ATO does not allow a free direct upload of STP Data via the Business Portal. The data must be sent via approved Gateways using secure transmission standards.

As a result of this decision by the ATO, and our decision not to provide subscription software, there are 2 separate cost components to using STP Creator:

  • First there is a one off Licence fee paid to Namich for the use of our software. For MYOB® users, STP Creator is unique in that it will extract the payroll data directly out of your company file, converting it into STP compliant data.
  • Then there is a fee to transmit that data to the ATO via a 3rd party Sending Service Provider (SSP), these are gateways authorised by the ATO to transmit data from employers to the ATO.
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When you click Send, STP Creator transmits the STP data to the ATO on your behalf via Single Touch Pty Ltd who are our nominated SSP. Namich is not related to Single Touch Pty Ltd.

So while our software can extract your payroll data from your MYOB® file, and create a STP compliant file, in order to transmit that STP data to the ATO, you will need to register with Single Touch Pty Ltd on their portal.

When you click 'Sign in' from the Lodge screen of STP Creator, you will link in to your Single Touch account. Then simply click Send. STP Creator will send the STP Data to Single Touch servers via their API which will forward the data to the ATO. Single Touch Pty Ltd will bill you directly for this transmission service.

Fees
Single Touch Pty Ltd provide a number of services and charge differing fees for each service. STP Creator utilises their STP Data service*. Single Touch Pty Ltd charge $5 per month for use of their STP Data service. This includes up to 50 employee transmissions. Excess employee transmissions are charged at $0.10 each.

They will bill you at the end of each month. We recommend you complete their direct debit form to avoid a monthly administration fee. All fees are GST exclusive.

BAS Agents/bookkeepers etc see also Q3 (and Q4) here

Registering with Single Touch
Click this link to register and create an account on their portal. (Note - if you already have an existing account, there is no need to create a new one)

Follow the prompts to register your Entity details including ABN, address etc. The Upload version is v2018, however this will not matter as you will not be use the csv or xml upload, you will be using their API endpoint - see below:

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You should not need to contact Single Touch Pty Ltd. If you do, be aware of the following:

In the past, MYOB® users were able to upload their payroll data via their CSV Upload service. Single Touch has discontinued this CSV Upload service for MYOB® users.

If you speak with a representative, they may ask you what software you are using, and do you have a Product ID? The answer should be 'STP Creator by Namich' and 'yes' Namich has a Product ID.

There is no need to mention MYOB, this only seems to cause confusion. Technically you are not using MYOB® to report STP, you are using STP Creator. If you mention MYOB®, they may think you are planning to use their discontinued CSV Upload - and you can no longer do that.

If asked, you will not be using the CSV Upload option, you will be using the API endpoint (this stands for Application Programming Interface) - they will understand what this means. Also as you are using STP Creator, there is no need to register your entity via myGov etc.

Accessing Reports and History
After sending your STP data via STP Creator, you can log in to your Single Touch account to view the details of your submission. Click on History, select the entity and you will see a screen similar to the one below.

In addition to receiving an email advising whether the ATO accepted or Rejected your data, this will also be shown here.

After the first few reports, we recommend you log in and check the data that was transmitted was what you expected to transmit. If there are any discrepancies, and you can't work out why, send us an email with the details and we will help work it out.
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*Alternatives
Single Touch Pty Ltd (like a number of other service providers) have other STP compliant services - these include STP Payroll and STP Lite. Fees vary. For those who prefer to use these payroll services, you will not need STP Creator. The advantage of using STP Creator is you can comply with STP without changing how you process payroll. Other services such as those provided by Single Touch Pty Ltd directly require you to enter your payroll data online. For many this will mean processing payroll in MYOB and then again keying that same payroll data into a 3rd party portal. So it is extra work and there is more risk of errors. However for some users, this may well be a better solution.
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