Q1. Do I have to use the Ozedi clearing house?

No. PayDay Super does not require you to change HOW you report and pay your employee's super contributions, it simply changes WHEN or how frequently you report and pay.

If you have an existing arrangement that works for you, you can keep using that.

However if your existing arrangement can no longer be used (eg the SBSCH closes 30 June 2026), you will need to find a new arrangement, for example using Ozedi directly from STP Creator.

Q2. How to I register with Ozedi?

See Ozedi Registration guide, the Registration URL and How to Register Video here.

Q3. Can you provide a summary of the Ozedi registration process?

• Use the Registration URL to sign up
• Click the emailed link to complete the sign up
• Use the Log in URL to sign in
• Use Create Account, enter Account Name, select SuperStream as the Service, add contact information
• Under Manage Users tab, Add an External App Access (API) user with email api@namich.com.au - first and last name can be left blank
• Under Manage Account > Add to Account, add funds to your account balance - these funds are for processing fees
• Go to Manage Services > Manage Clients tab and add a Client
• Add entity name ABN and contact info (ensure Notification is selected)
• Select a contribution Payment Method:
  • Zepto PayTo Agreement - fully automated direct debit system (if your account supports)
  • Zepto Transfer - you make one transfer to PayID provided by Ozedi
  • RewardPay - for AMEX payments via RewardPay - contact Ozedi on 1300 737 614 for how to set this up as their documentation does not cover this
  • Manual Payments - you make individual payments to each super fund
• After selecting a method, click Save. Complete PayTo Agreement if you selected this option. Save.
• Click Edit to view the Client details
  • Write down Client ID
  • If you select Zepto Transfer as Payment Method, write down the PayID displayed on screen
  • If you selected Zepto PayTo Agreement, check this show Pending:
    • if yes, log into your online bank account and authorise the PayTo Agreement, status will change to Active
    • if no, then your bank rejected the agreement - change back to Manual Payments, then Edit again to select Zepto Transfer
• This completes the registration process

Q4. I have uploaded the SAFF file - what do I do now?

After you have uploaded the SAFF file, there are 4 basic stages:

1. Pre - processing checks - SAFF file is validated
2. Payment Reference Numbers (PRN) are allocated
3. Payment are sent to funds
4. Remittances/Notices are sent to funds

• Manual Payments - Use Actions button to download Payments file, then use View to view the payments file. Use online banking to make payments to each SuperFund using BSB, Account No, Account Name, and PRN in payments file.
• Zepto PayTo Agreement - you don't need to do anything as Ozedi will commence the payment process, you will receive email notification as each SuperFund receives the money.
• Zepto Transfer - you need to log into online banking and transfer the exact amount to the PayID provided by Ozedi at registration. Ozedi will then send payments to SuperFunds, and you will receive email notification as each SuperFund receives the money.
• RewardPay - contact Ozedi on 1300 737 614 for how to authorise payment as their documentation does not cover this.

• Manual Payments - Once SAFF file is validated, Ozedi will send remittances to SuperFunds immediately, irrespective of AutoSend setting
• Zepto PayTo Agreement - If AutoSend was set to true, Ozedi will automatically send remittances once payments have been received by SuperFunds. If AutoSend set to false, use Action button to advise Ozedi to Send Remittances.
• Zepto Transfer - Ozedi will automatically send remittances once payments have been received by SuperFund, irrespective of AutoSend setting
• RewardPay - contact Ozedi on 1300 737 614 to confirm process as their documentation does not cover this.

Q5. What do the Status Messages mean?

The status messages you see vary depending on your Payment Method:

• Pre_Processing - initial status, Ozedi about to perform checks
• Pre_Processing_Failed - errors were found, download error file and fix, re-upload
• Upload_Failed - Upload failed due to error. View Upload errors for details.
• Upload_Ready - If using Manual Payments, this indicates you can now make payments
• Upload_Cancelled - indicates a user cancelled entire upload
• Upload_Awaiting_Payment - for Zepto Transfer - you now need to log into online banking and transfer the funds to the PayID provided by Ozedi at registration
• Upload_Payment_Cancelled - RewardPay reported a payment order cancellation. Cancel this upload and begin a new one or change this upload to manual payment.
• Upload_Payment_In_Progess - Ozedi has commnced the payment process
• Upload_Payment_Failed - Ozedi unable to complete payments, check Payments file for reason and what you need to do
• Upload_Payment_Incomplete - Ozedi unable to complete all payments, check Payments file for reason and what you need to do
• Upload_Payment_Success - all payments successful
• Upload_Send_In_Progess - Ozedi has commenced sending remittances
• Upload_Send_Failed - One or more remittances were unable to be sent - contact Ozedi
• Upload_Send_Success - all remittances send successfully
• Upload_Incomplete - Sending of remittances fails because re-validation Fund cannot receive contributions.